A support agent that knows your business
It answers from your help docs and order data on your site, WhatsApp or email, and hands over to a person with the full conversation when it should.
Works with Shopify, Zendesk, Intercom, WhatsApp Business
AI customer support that answers from your own docs
Most support questions have been answered before. We build an agent that answers them from your help docs and order data, and hands the rest to your team with the full conversation.
What we build for support teams
Your customers get answers at 2am. Your team gets the conversations that need a person.
Inbox triage
Every incoming email gets tagged, prioritised and a drafted reply. Your team reviews and sends instead of writing from scratch.
Works with Gmail, Outlook, Front
One help centre
Scattered docs, PDFs and old answers turned into one searchable help centre that your agent and your team both use.
Works with Notion, Google Drive, Confluence
When the agent hands over
You set the rules for when a person takes over. Common ones:
- Refunds or credits over an amount you choose.
- Customers who are upset or ask for a person.
- Legal, safety or billing questions.
- Anything your docs don't cover.
The person who picks it up sees the whole conversation and what the agent already checked, so the customer never repeats themselves.
How a build works
A free call, a blueprint that comes off the build price, weekly demos and a fixed quote.
- 01
Scope call
30 minutes, free
We read a sample of your recent tickets with you and sort them by how often they come up and how easy they are to answer.
- 02
Blueprint
About a week, credited to the build
A written plan covering what we'll build, what it connects to, what it costs to run each month and a fixed price. It includes a clickable prototype.
- 03
Build
2 to 6 weeks
We build in your helpdesk and test the agent on your past tickets, comparing its answers with your team's before it talks to a customer.
- 04
Care
Monthly, optional
We monitor it, fix what breaks, move to better models as they ship and keep adding to it. Cancel any month and keep everything.
Questions about this service
Something else? Ask it on the scope call.
Will customers know they're talking to AI?
We recommend it, and the agent says so at the start. Customers can ask for a person at any point.
What if the agent gives a wrong answer?
It only answers from sources you approve, and it hands over when it isn't sure. Before launch we test it on your past tickets and compare its answers with your team's.
Which helpdesks do you work with?
Zendesk, Intercom, Front, Gmail, Outlook, Shopify and WhatsApp Business, plus most other tools with an API.
Can it look up orders?
Yes, if you want it to. With read access to your store or order system it can answer questions like where an order is, and it hands anything that changes an order to a person.
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Read moreTell us which questions your team answers every day.
We reply within 24 hours with how we'd build the agent.